These Terms & Conditions (the “Terms”) govern your access to and use of the AdvanceSeat library management platform, the website at library.advanceseat.com, the tenant admin panel, the staff and student web portals, and the AdvanceSeat student mobile applications (together, the “Service”), operated by AdvanceSeat, a sole proprietorship of Mr. Satya Narayan Maurya, having its place of business at Mirzapur, Allahabad (Prayagraj), Uttar Pradesh, India (the “Company”, “we”, “us”). By purchasing, accessing, or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Definitions
- Tenant / Library — the library, study centre, or organisation that purchases a subscription and operates its account on the Service.
- Owner / Admin — the individual who registers and controls a Tenant account.
- Staff User — a person the Tenant authorises to use the admin/staff panel.
- Student / End User — a member of a Library who uses the student portal or mobile app.
- Plan — a subscription package with defined features, limits, price, and billing term.
- Subscription — the paid, time-bound right to use the Service under a Plan.
- Content / Data — information entered into or generated within the Service, including member records, seats, attendance, invoices, documents, and media.
2. Eligibility & accounts
You must be at least 18 years old and legally able to enter into a contract to register a Tenant account. You are responsible for providing accurate registration and address details, for keeping your login credentials confidential, and for all activity that occurs under your account. Notify us immediately of any unauthorised use. The Owner is responsible for the acts and omissions of its Staff Users and for the accounts it creates for its Students.
3. Purchase, pricing, offers & part payment
- Subscriptions are purchased online through the website. Prices, features, and any promotional or discounted (“offer/sale”) pricing are displayed at the time of purchase and may change for future purchases.
- Where a part-payment option is offered (for example, 50% now and the balance within a stated number of days), your Library is activated on the first payment. The remaining balance is due by the stated date; failure to pay the balance may result in suspension or restriction of the account until it is cleared.
- All fees are exclusive of applicable taxes unless stated otherwise; you are responsible for any taxes, levies, or gateway charges.
- An invoice, purchase agreement, and renewal schedule are made available for each purchase.
4. Subscription term, renewal & suspension
Unless stated otherwise, a Subscription runs for the term shown at purchase (typically twelve months) and is renewable. Renewal charges are indicated on your renewal schedule and may be revised with prior notice. Non-payment of subscription or balance amounts by the due date may lead to reminders, feature restriction, suspension, and eventually termination of the account. We may suspend the Service immediately for non-payment, security risks, or breach of these Terms.
5. Refunds & cancellations
Because the Service is a digital product provisioned immediately on payment, fees are generally non-refundable once the account is activated and setup/onboarding has commenced, except where required by applicable law or expressly agreed in writing. You may cancel future renewals at any time; cancellation stops further billing but does not entitle you to a refund of the current term.
6. Tenant responsibilities
- Use the Service lawfully and only for operating your Library.
- Ensure you have the necessary rights and consents to collect and process your members’ personal data (including names, contact details, photographs, and KYC documents such as identity proofs) and to upload it to the Service.
- Provide required notices to, and obtain consents from, your Students and Staff for the collection and processing of their data through the Service.
- Verify and approve member KYC where your processes require it; you are responsible for decisions you make using the Service.
- Keep member and financial records accurate and comply with all laws applicable to your business.
7. Payments collected by Libraries (UPI / gateway)
The Service enables a Library to collect fees from its own Students through the Library’s own configured UPI / payment gateway. Such payments are made directly between the Library and its Student via the third-party payment provider. The Company is a software provider only; it is not a bank, payment system operator, or party to those transactions, does not hold or settle those funds, and is not responsible for payment success, failure, chargebacks, refunds, or disputes between a Library and its Students. Any such matter must be resolved between the Library, its Student, and the payment provider.
8. Students & end users
Students access the Service through their Library. A Student’s use is also subject to their Library’s own rules. Attendance, seat, payment, and other records reflect information provided by the Library and/or generated by Student actions (such as self check-in). The Company provides the tooling but does not independently verify the accuracy of Library-entered data.
9. Acceptable use
You agree not to: (a) copy, resell, sublicense, or provide the Service to third parties except as intended; (b) reverse engineer, decompile, or attempt to extract source code; (c) probe, scan, or breach security or access controls; (d) upload malware or unlawful, infringing, or harmful content; (e) send spam or unsolicited communications; (f) overload or interfere with the Service; or (g) use the Service to violate any law or the rights of others.
10. Intellectual property & licence
The Service, including all software, design, text, graphics, and trademarks (including “AdvanceSeat”), is owned by the Company or its licensors and is protected by law. Subject to these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business during your Subscription. No other rights are granted. You retain ownership of your Content.
11. Your data & privacy
As between the parties, the Tenant owns its Content and its members’ data. The Company processes such data on the Tenant’s behalf to provide the Service, in accordance with our Privacy Policy, which forms part of these Terms. You are responsible for the lawfulness of the data you collect and upload. On termination, you may request an export of your data within a reasonable window, after which we may delete it in the ordinary course.
12. Security
- We apply reasonable technical and organisational measures to protect the Service, including access controls, role-based permissions, and encryption of data in transit.
- You are responsible for safeguarding your credentials, using strong passwords, controlling which Staff Users have access, and promptly revoking access when it is no longer needed.
- Sensitive actions may be protected by additional controls (such as a security PIN) which you must configure and keep confidential.
- No method of transmission or storage is completely secure; while we work to protect your data, we cannot guarantee absolute security, and you use the Service at your own risk to that extent permitted by law.
13. Service availability & changes
We aim to keep the Service available but do not warrant uninterrupted or error-free operation. We may perform maintenance, update, add, or remove features, and modify the Service from time to time. We may deprecate features with reasonable notice where practicable.
14. Third-party services
The Service relies on third parties (for example, payment gateways, hosting providers, and app distribution platforms such as Google Play). Your use of those services may be subject to their own terms. We are not responsible for the acts, omissions, availability, or content of third parties.
15. Mobile applications
The AdvanceSeat student app (and any Library-branded build) is provided for accessing the Service on mobile devices. Its use is subject to these Terms and to the applicable app-store terms. We may release updates; some features may require the latest version.
16. Support, setup & training
Depending on your Plan, we provide onboarding assistance, a setup consultation, and training. Support is provided during our normal working hours through the channels published on our website. Support does not include custom development unless separately agreed.
17. Confidentiality
Each party will protect the other’s non-public information disclosed in connection with the Service and use it only to perform under these Terms, except where disclosure is required by law.
18. Disclaimers
The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. We do not warrant that the Service will meet all your requirements or that results obtained will be accurate or reliable.
19. Limitation of liability
To the maximum extent permitted by law, the Company will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the Service will not exceed the amount you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim.
20. Indemnification
You agree to indemnify and hold harmless the Company, its officers, and employees from any claims, damages, liabilities, and expenses arising out of your Content, your use of the Service, your violation of these Terms, or your violation of any law or third-party right (including your members’ data-protection or payment claims).
21. Termination
You may stop using the Service at any time. We may suspend or terminate your access for breach of these Terms, non-payment, or where required by law. On termination, your licence ends and your access ceases; sections that by their nature should survive (including IP, disclaimers, liability, indemnity, and governing law) will survive.
22. Changes to these Terms
We may update these Terms from time to time. Material changes will be posted on this page with a revised “Last updated” date and, where appropriate, notified to Tenants. Continued use of the Service after changes take effect constitutes acceptance.
23. Governing law & jurisdiction
These Terms are governed by and construed in accordance with the laws of India. Subject to any applicable law, the competent courts at Allahabad (Prayagraj), Uttar Pradesh, India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.
24. Grievances & contact
For any questions, complaints, or grievances regarding the Service or these Terms, contact us:
- AdvanceSeat (Proprietor: Satya Narayan Maurya), Mirzapur, Allahabad (Prayagraj), Uttar Pradesh, India.
- Email: possphere@gmail.com
- Support (call): 7991719046
- WhatsApp: 7991699046
- Developer / technical: 7408292839
We aim to acknowledge grievances promptly and resolve them within a reasonable time in accordance with applicable law.
By using AdvanceSeat, you acknowledge that you have read, understood, and agree to these Terms & Conditions and our Privacy Policy.