Legal
Privacy Policy
Last updated: September 2026
Product: AdvanceSeat (library seat-booking & management platform and student mobile app)
Managed by: DISHA ERP & IT SOLUTIONS
Effective date: [28/08/2026]
1. INTRODUCTION
AdvanceSeat ("the Platform", "we", "us") is a library seat-booking and library-management
service operated and managed by DISHA ERP & IT SOLUTIONS. The Platform is provided to
libraries and reading halls ("Libraries") to manage seats, shifts, memberships, attendance,
payments and student records, and to their students ("Students", "you") through a website and
the "Library AdvanceSeat" mobile application. This document explains what information we
collect, how it is used and protected, and the terms on which the Platform may be used. By
creating an account, registering, or using the app or website, you agree to this Policy.
2. WHO THIS APPLIES TO
a) Libraries & their staff (tenant administrators, managers, desk staff) who operate a
library account on the Platform.
b) Students and members who register with a Library and use the app/portal.
c) Visitors of the public library website.
3. ROLES — CONTROLLER & PROCESSOR
Each Library is the owner (controller) of its students' personal data. DISHA ERP & IT
SOLUTIONS operates the Platform on the Library's behalf (processor) and processes data only
to provide the service, as instructed by the Library and as described here. Questions about a
particular Library's data should first be directed to that Library.
4. INFORMATION WE COLLECT
4.1 From Libraries / staff: name, mobile, email, login credentials, role, branch, and
business/contact details entered during setup.
4.2 From Students (entered by the Student or by Library staff at registration):
name, father's/guardian's name, mobile number, email, date of birth, gender, address,
photograph, emergency contact, seat/shift/membership details, and a registration ID.
4.3 KYC documents: identity/address documents and photos a Student uploads or a Library
captures for verification (where the Library enables KYC).
4.4 Attendance data: check-in/out times, breaks, and — where the Library enables it —
approximate/precise device location (for the geo-fence), Wi-Fi/network information,
device identifier (for device-lock), and fingerprint/biometric templates captured on a
Library's biometric device. Biometric data is used solely to verify attendance.
4.5 Payments: amount, date, mode, and payment references/UTR for memberships and seat
bookings. Payments are processed through a third-party UPI/payment gateway; we do NOT
store card numbers, UPI PINs or bank credentials.
4.6 Usage & device information: app version, device model/OS, log and diagnostic data used
to keep the service secure and reliable.
5. HOW WE USE INFORMATION
- To create and manage Library and Student accounts, seats, shifts and memberships.
- To record and verify attendance (including location/Wi-Fi/device checks the Library turns on).
- To generate invoices, receipts, declaration forms and ID cards, and to process payments.
- To send service notices, reminders and support responses.
- To provide reports and analytics to the Library.
- To secure the Platform, prevent misuse, and comply with law.
We do not sell your personal data, and we do not use it for third-party advertising.
6. LOCATION & ATTENDANCE PERMISSIONS
Location is used ONLY when a Student chooses to mark attendance, and only if the Library has
enabled the location geo-fence, to confirm the Student is within the library premises. Location
is not tracked in the background and is not shared for advertising. You may decline the location
permission; if you do, you can still mark attendance through other methods the Library allows,
or at the desk.
7. PAYMENTS
Membership and seat-booking payments are handled by a secure third-party UPI/payment gateway.
We receive only confirmation and reference details needed to update your invoice. Payment
disputes should be raised with the Library; gateway terms also apply.
8. DATA SHARING & DISCLOSURE
We share personal data only: (a) with the Library the Student belongs to; (b) with service
providers who help us run the Platform (hosting, payment gateway, messaging) under
confidentiality obligations; (c) where required by law or to protect rights, safety and the
integrity of the service. We do not sell personal data.
9. STORAGE, SECURITY & RETENTION
Data is stored on secured servers and transmitted over encrypted (HTTPS) connections. Access is
restricted by role. We retain personal data for as long as the Library account is active or as
needed to provide the service and meet legal/accounting obligations; thereafter it is deleted or
anonymised. Each Library controls the retention of its own students' records.
10. YOUR RIGHTS & CHOICES
You may access, correct or update your details in the app/portal or by asking your Library. You
may request a copy or deletion of your personal data by contacting your Library or us at the
grievance address below. Some records (e.g. billing) may be retained where the law requires.
11. ACCOUNT & DATA DELETION
Students may request account and data deletion through their Library or by writing to us at the
grievance email below; verified requests are actioned within a reasonable period, subject to
legal retention requirements.
12. CHILDREN / MINORS
Where a Student is a minor, registration and consent are provided by the Student's parent or
guardian through the Library. Libraries are responsible for obtaining such consent.
13. TERMS OF USE (SUMMARY)
- Libraries are responsible for the accuracy of the data they enter and for lawful,
authorised use of Student data.
- Accounts and login credentials must be kept confidential; you are responsible for activity
under your account.
- The Platform must not be misused, reverse-engineered, or used for unlawful purposes.
- Subscription/usage charges for Libraries are billed as agreed with DISHA ERP & IT SOLUTIONS.
- The service is provided "as is"; to the extent permitted by law, DISHA ERP & IT SOLUTIONS is
not liable for indirect or consequential losses, and total liability is limited to the fees
paid for the service in the preceding period.
14. THIRD-PARTY SERVICES
The Platform relies on trusted third parties (cloud hosting, UPI/payment gateway, messaging).
Their processing is governed by their own terms and privacy policies.
15. CHANGES TO THIS POLICY
We may update this Policy from time to time. The latest version is always available on this page,
with the effective date shown above. Continued use after an update means you accept the changes.
16. GOVERNING LAW & JURISDICTION
This Policy is governed by the laws of India. Any disputes are subject to the exclusive
jurisdiction of the courts at [Allahabad, Uttar Pradesh].
17. CONTACT / GRIEVANCE
Managed by: DISHA ERP & IT SOLUTIONS (AdvanceSeat)
Grievance email: grievance@advanceseat.com
For data concerning a specific library, please also contact that library directly.